The GoVeloox Wallet payment system is designed to make deliveries secure, transparent, and seamless for both users and riders. This article explains how wallet payments work, when payment is required, how funds are handled, and when riders receive their earnings.

Understanding this process helps prevent delays, confusion, and payment-related issues during deliveries.

 

Overview of GoVeloox Wallet Payments

GoVeloox operates a wallet-based payment system. Customers fund their GoVeloox Wallet using their virtual account number and use the wallet to pay for deliveries.

Key feature: Payments made for deliveries are securely held and only released after successful delivery confirmation.

 

Step 1: Funding Your GoVeloox Wallet

Customers can fund their wallet by:

  • Simply transferring money from their bank account to their GoVeloox Virtual Account Number

 

Step 2: When Payment Is Required

Payment is required before the rider proceeds with delivery.

Once a rider has been selected and is en route:

  • The customer makes payment from their GoVeloox Wallet
  • The payment is deducted immediately from the wallet balance
Important:
  • The rider does not receive the money at this stage
  • The payment is temporarily held by the GoVeloox system
  • Customers always receive the Delivery PIN (OTP) after payment

 

Step 3: Why Payments Are Held

Holding payments ensures:

  • Safe and verified delivery
  • Protection for both customers and riders
  • Confirmation that the package reaches the correct recipient

This system eliminates disputes and ensures accountability during deliveries.

 

Step 4: Delivery PIN (OTP) and Its Role

Once payment is made:

  • A Delivery PIN (OTP) is generated
  • The PIN is sent to both the customer and recipient’s phone number

Important PIN Rules:

  • The PIN must not be shared with the rider before delivery
  • The PIN should only be given to the rider after the package has been received
  • If the recipient does not receive the PIN, the customer can share it directly

 

Step 5: Delivery Confirmation & Payment Release

After the rider delivers the package:

  • The recipient provides the PIN to the rider
  • The rider enters the PIN in the app
  • The system verifies the PIN
Once verified:
  • Delivery is marked as Completed
  • Payment is immediately released to the rider’s wallet

 

Step 6: What Happens If Delivery Is Not Completed

  • If the PIN is not entered, payment remains on hold
  • Riders cannot receive payment without delivery confirmation
  • Customers are protected from incomplete or failed deliveries
  • For unresolved issues, customers can contact GoVeloox Customer Support for assistance

 

Important Payment Notes
  • Customers must make payment before the rider proceeds with delivery
  • Riders do not receive payment until delivery is confirmed with the PIN
  • Payment must be made before the rider proceeds for delivery to limit issues relating to transfers after delivery has been made
  • GoVeloox Customer Support will never ask for your PIN or password
  • Always ensure recipient details are correct before confirming payment

The GoVeloox Delivery PIN (also known as OTP) is a security feature designed to ensure that every delivery is completed safely and confirmed by the correct recipient. This guide explains what the Delivery PIN is, how it works, and why it is important for both customers and riders.

 

What Is the GoVeloox Delivery PIN?

The Delivery PIN is a unique, one-time code generated by the GoVeloox system to confirm that a package has been successfully delivered to the intended recipient.

The PIN helps to:

  • Prevent delivery disputes
  • Ensure packages reach the correct person
  • Protect both customers and riders
  • Release payment only after confirmed delivery

 

When Is the Delivery PIN Generated?

  • The Delivery PIN is generated once payment is made for the delivery.
  • Both the customer and recipient receive the PIN.

 

How the Delivery PIN Works

Step 1: Customer Makes Payment

  • Payment is made via the GoVeloox Wallet.
  • Once payment is made, the Delivery PIN is generated and sent to both the customer and recipient.

Step 2: Recipient Receives the PIN

  • The recipient provides the PIN to the rider upon delivery.
  • If the recipient does not receive the PIN, the customer can share the PIN with them.

Step 3: Rider Completes Delivery

  • When the rider arrives at the drop-off location, the recipient provides the PIN to the rider.
  • The rider enters the PIN into the GoVeloox Rider App.

Step 4: Delivery Is Confirmed

  • Once the PIN is verified:
    • The delivery is marked as Completed
    • Payment is released to the rider’s wallet
    • The order is officially closed

 

Important Rules About the Delivery PIN

  • Customers must not share the PIN with the rider before delivery.
  • The PIN should only be given after the package has been received.
  • GoVeloox Customer Support will never ask for your Delivery PIN.
  • Sharing the PIN early may result in delivery disputes or loss of package protection.

 

Why the Delivery PIN Is Important

  • Confirms successful delivery
  • Protects customers from false delivery claims
  • Ensures riders are paid only after completing the delivery
  • Builds trust and accountability on the GoVeloox platform

 

Additional Notes

  • Riders do not receive payment until the correct PIN is entered.
  • Customers must complete payment before the rider proceeds with the delivery.
  • The PIN system ensures transparency for all parties involved.

How to Reach Us

GoVeloox is committed to providing timely and reliable support for both users and riders. If you experience any issues with the app, deliveries, or your account, our Customer Support team is here to help.

This guide outlines the official ways to contact GoVeloox Customer Support and how to use each option effectively.

For more information about the app, delivery process, and how to find a rider, visit the visit the GoVeloox Knowledge Base on our website.

 

Step 1: Contact GoVeloox via Website Live Chat

Our website live chat provides real-time assistance for urgent and important concerns.

How to use the live chat:

  • Visit the official GoVeloox website: goveloox.com
  • Click on the Live Chat icon
  • Clearly describe the issue you are experiencing
  • A support agent will respond and assist you promptly

Use this option for urgent delivery concerns and account-related issues.

 

Step 2: Contact GoVeloox via WhatsApp

WhatsApp offers a direct and convenient way to reach GoVeloox Customer Support. This is also the primary channel to contact our dedicated support representative, Jess, for enquiries and complaints.

How to contact support via WhatsApp:

  • Open WhatsApp on your device
  • Send a message to 09127711131
  • Include the following details:
    • Your registered phone number
    • A brief description of the issue
    • Delivery or order details (if applicable)

Our support team will review your message and respond as quickly as possible.

This channel is ideal for:

  • Delivery-related concerns
  • Wallet or payment follow-ups
  • Sharing screenshots or additional details

 

Step 3: Contact GoVeloox via Social Media

GoVeloox is active on social media, where users and riders can stay connected and reach out for support.

On our official social media pages, you can:

  • Like and follow GoVeloox to stay updated on announcements, promotions, and new features
  • Engage with our content and leave reviews or feedback
  • Send a direct message to our inbox to report issues or make enquiries

Once a message is received, our support team will review it and provide a response.

 

Step 4: When to Contact GoVeloox Customer Support

You should contact GoVeloox Customer Support if you experience any of the following:

  • Issues booking or completing a delivery
  • Wallet top-up or payment-related concerns
  • Rider or customer-related delivery issues
  • OTP or delivery confirmation problems
  • Account, profile, or verification issues
  • General questions about GoVeloox services

 

Step 5: Important Support Notes

  • GoVeloox Customer Support will never ask for your OTP, password, or wallet PIN
  • Do not share sensitive account information outside our official support channels
  • Response times may vary depending on the issue, but urgent delivery concerns are prioritized
  • Providing clear and complete information helps us resolve issues faster

 

Our Commitment to You

We understand how important reliable deliveries and a smooth app experience are. The GoVeloox Customer Support team is dedicated to offering quick, professional, and transparent assistance to ensure both users and riders enjoy the best possible experience.

If you encounter any issues, don’t hesitate to reach out. we’re always here to help.

Requesting a rider on the GoVeloox app is fast, simple, and gives you full control over your delivery. This guide explains how to create a delivery request, negotiate pricing, make payment, track your rider, and complete your delivery safely.

 

Step 1: Download the GoVeloox App and Create an Account

Download the App

  • Visit the Google Play Store (Android) or Apple App Store (iOS)
  • Search for GoVeloox
  • Tap Download / Install

Create Your Account

  • Open the app and tap Get Started
  • Enter the required details:
    • Full Name
    • Phone Number
    • Email Address
    • Create Password
    • Confirm Password
  • Tap Create Account

Verify Your Email & Set Up Your Profile

  • A verification code will be sent to your email
  • Enter the code to verify your account
  • Set up your profile by adding:
    • Profile image
    • Username
    • Email address
    • Phone number

Step 2: Fill In Your Delivery Details

After logging in:

  • Enter your pickup location
  • Enter your drop-off location
  • Upload an image of the package (recommended for rider clarity)

Enter the following package details:

  • Receiver’s Name
  • Receiver’s Phone Number
  • Value of Item
  • Description of the item to be delivered
  • Click Done to proceed

Offer Price

  • Enter the app-recommended delivery price
  • Cross-check your delivery details and edit if needed

Once all details are confirmed, tap Find Rider to continue.

 

Step 3: Find and Accept a Rider

  • Nearby verified GoVeloox riders will receive your request
  • Riders may:
    • Accept your offer, or
    • Negotiate the delivery price

After negotiating, you must click to accept a rider’s offer to proceed.

Note:

  • You can fund your wallet while waiting for the rider to arrive if needed

 

Step 4: Rider En Route to Pickup

  • Once a rider is accepted, they begin heading to your pickup location
  • The rider may call you when they are close
  • You can:
    • Track the rider’s movement live on the in-app map
    • Chat with the rider directly in the app

This helps you stay informed and prepared before handing over your package.

 

Step 5: Make Payment

Before the rider picks up your package:

  • Make payment via your GoVeloox Wallet
  • Fund your wallet by transferring money to your GoVeloox Virtual Account Number

Once payment is made:

  • You will receive a Delivery PIN (OTP)
  • Do not share this OTP with the rider
  • The OTP should only be shared with the recipient

Important:

  • Payment is securely held until delivery is confirmed

 

Step 6: Pickup Confirmation

After payment is made:

  • The rider confirms package pickup in the app
  • The delivery route is unlocked
  • The rider proceeds to deliver your package

 

Step 7: Delivery & PIN Confirmation

  • The recipient receives the Delivery PIN (OTP) once payment is made
  • If the recipient does not receive the OTP, the customer can share it with them
  • The recipient provides the OTP to the rider upon delivery
  • The rider enters the OTP to confirm delivery

Once verified:

  • Delivery is marked Completed
  • Payment is released to the rider’s wallet immediately

Important Notes

  • Customers must make payment before the rider proceeds with delivery
  • Riders do not receive payment until delivery is confirmed with the OTP
  • Always confirm the rider’s name and bike plate number before handing over your package
  • You can track your delivery in real time throughout the journey
  • The PIN system ensures safe, secure, and verified delivery

 

If you recently made a deposit into your GoVeloox wallet and the funds have not yet appeared, don’t worry. Deposits may sometimes delay due to temporary network issues from our payment service provider. This article explains why this happens and what you should do.

Why Deposits May Delay

1. Payment Service Provider Downtime

If our payment partner’s network is down, deposits may delay in reflecting in your wallet.

This is not caused by GoVeloox.

Such issues usually resolve automatically within a few minutes or a few hours.

2. Bank Network Delays

Banks may sometimes delay transfer confirmations, especially during peak hours or late at night.

3. Incorrect Transfer Details

Deposits may delay if the transfer was made to the wrong GoVeloox virtual account number.

What You Should Do If Your Deposit Has Not Reflected

1. Wait a Few Minutes

Most delayed deposits automatically reflect once the network stabilizes.
Give it 5–15 minutes and refresh your GoVeloox wallet.

2. Check Your Bank App

  1. Confirm whether the money was debited from your bank account.
  2. If not debited, retry the transfer.
  3. If debited, proceed to Step 3.

3. Confirm Your Virtual Account Number

Ensure you transferred to the correct GoVeloox virtual account number found in your app:
Wallet → Top-Up → Virtual Account Number

4. If Debited but Not Reflected After Some Time

If the funds have still not appeared after 30 minutes to 24 hour, follow these steps:

Users & Riders Should:

  1. Write to Hello@goveloox.com
    , or
  2. Send a message to any of our official GoVeloox social media handles

Our team will help review the issue and follow up directly with the payment provider.

Important Note

Deposit delays are almost always caused by temporary network downtime from our payment service provider, not from GoVeloox.
These issues usually resolve automatically once the provider’s network stabilizes.

To enjoy the full GoVeloox experience, it is important that all users and riders enable in-app notifications during account setup. Notifications help you stay updated on deliveries, promotions, system updates, and important announcements.

This guide explains how to allow notifications and why it matters for your GoVeloox experience.

Why You Should Allow Notifications

Enabling notifications ensures you never miss important updates that can affect your deliveries, earnings, and overall app experience. Key benefits include:

1. Immediate Delivery Alerts

Receive real-time updates on pickup, delivery status, and completion notifications.

Riders get instant order requests and route updates.

2. New Feature Announcements

Be the first to learn about new features or improvements.

Stay current with app enhancements that make deliveries easier and improve the user experience.

3. App Update Reminders

Notifications alert you when it’s time to update the GoVeloox app for better performance and security.

4. Special Promotions & Delivery Discounts

Users receive alerts on discount codes, promo days, or package savings.

Riders get notifications about earnings boosters, incentives, and reward updates.

5. Important Service Notices

Receive urgent information such as temporary downtime, service adjustments, or city-wide delivery updates.

6. Supports Faster Communication

Notifications allow GoVeloox to communicate quickly and directly, ensuring you never miss essential information.

How to Enable Notifications on the GoVeloox App
When Setting Up Your Account

During your first-time sign-in:

  1. Open the GoVeloox app.
  2. Register or sign in to your account.
  3. When prompted, select “Allow Notifications”.
  4. Confirm again on your phone’s permission screen.

How to Enable Notifications After Declining the First Prompt

If you previously tapped “Don’t Allow” or skipped the initial request, you can still enable notifications:

  1. Open the GoVeloox app.
  2. Click on the in-app menu.
  3. Go to Settings.
  4. Toggle the push Notifications icon ON.

What You Gain by Keeping Notifications On

Users: Never miss promo updates, delivery status alerts, or new feature announcements.

Riders: Stay active, receive more delivery requests, track earnings, and get verification or onboarding updates faster.

Notifications help both users and riders operate smoothly, stay informed, and enjoy the full value of the GoVeloox platform

The GoVeloox app provides a seamless, secure, and user-friendly payment system designed to enhance the experience of both riders and customers. This article explains how the top-up wallet works, its key features, benefits, and an important update regarding transaction processing fees.

 

Overview of the Top-Up Wallet:

Upon registering with the GoVeloox app, every user is assigned a unique virtual bank account number. This account functions as a top-up wallet where funds can be deposited exclusively for delivery charges. The top-up wallet is central to ensuring smooth, cashless, and secure payment operations across the GoVeloox ecosystem.

 

Key Features:

  1. Virtual Bank Account Number

  • Each user is automatically provided with a unique virtual bank account upon registration.
  • Funds can be deposited directly into this account to cover delivery costs, creating a streamlined payment process.

  2. Secure Payment Processing

  • All payments are completed electronically, reducing the need for physical cash handling.
  • This enhances safety for riders and customers while minimizing risks associated with cash.

3. Elimination of Cash Handling

  • With the top-up wallet, riders no longer need to collect or manage cash payments.
  • This allows riders to focus entirely on completing deliveries efficiently and safely.

4. Verification and Monitoring

  • GoVeloox can verify and monitor delivery and payment status in real time.
  • Users have full visibility into their wallet balance, payment history, and delivery progress.

5. Convenient Top-Up Options

  • Users can top up using multiple payment methods including bank transfers, debit/credit cards, and other supported digital payment options.
  • This flexibility ensures quick and convenient wallet funding anytime.

6. Transaction Processing Fee

Kindly note that a 1.4% transaction processing fee may be charged by our payment provider for wallet top-ups. Although applied to every transaction, this fee is capped at ₦2,000 maximum, regardless of the transaction amount. This ensures cost transparency and protects users from excessive charges.

Benefits of the Seamless Payment System

1. Enhanced User Experience

The digital payment flow makes delivery booking and payment effortless and efficient.

2. Increased Security

Eliminating cash reduces the risks of theft, loss, or fraudulent transactions.

3. Improved Delivery Tracking

Users can track delivery and payment confirmations instantly within the app.

4. Faster Transactions

Electronic payments are processed quickly, enabling faster delivery completion and reduced delays.

5. Trust and Reliability

A transparent, secure, and cashless system builds trust between riders and customers, ensuring confidence in every delivery.

Who Can Use GoVeloox (Customers vs. Riders)

GoVeloox is designed for two main groups of people, those who need items delivered (Customers) and those who want to earn money by completing deliveries (Riders). Together, they make the platform work smoothly.

1. Customers (Senders)

Customers are individuals or businesses that need to send packages from one location to another.

Why customers use GoVeloox:

  • Fast and reliable deliveries for documents, parcels, and goods.

  • Affordable pricing with upfront cost estimates.

  • Real-time tracking and notifications.

  • Secure payment through the GoVeloox Wallet (no need for cash handling).

Examples of customers include:

  • An individual sending documents or personal items.

  • A restaurant delivering food orders to customers.

  • A wig or fashion vendor sending out products.

  • A business owner fulfilling multiple customer deliveries in a single day.

GoVeloox provides the speed and convenience that both individuals and businesses need.

2. Riders (Courier Partners)

Riders are individuals who sign up with GoVeloox to provide delivery services and earn money.

Why riders use GoVeloox:

  • Flexible work — go online only when you’re ready to accept jobs.

  • Transparent earning system, tracked directly in the app.

  • Wide customer base, meaning more opportunities for jobs.

  • Instant payouts into your bank account.

Requirements for Riders:

  • Valid ID and driving license.

  • A motorbike (or other approved delivery vehicle).

  • Active GoVeloox rider account.

3. How Customers and Riders Connect

The GoVeloox platform acts as a bridge:

  • Customers create delivery requests through the app.

  • Riders accept and complete deliveries when they’re available.

  • Payments are handled seamlessly through the GoVeloox Wallet.

          This simple two-way system keeps deliveries fast, fair, and secure for everyone

  Understanding Your Balances

When using GoVeloox, you’ll notice two types of balances: your Wallet Balance and your Bank Account Balance. While they may sound similar, they serve very different purposes. Understanding the difference is key to managing your payments and earnings smoothly on the platform.

 

  1. What is Wallet Balance?

The Wallet Balance is the money stored inside the GoVeloox app.

  • For Customers (Senders):
    This is the amount you fund into your GoVeloox wallet to pay for deliveries. Every time you request a delivery, the fee is deducted from your wallet balance automatically.
  • For Riders (Courier Partners):
    After each completed delivery, your earnings are credited to your GoVeloox wallet. You can see this balance grow in real time under the Wallet section of the app.

Think of the wallet as your GoVeloox spending and earning account.

 

  1. What is Bank Account Balance?

Your Bank Account Balance is the money stored in your personal bank account outside GoVeloox.

  • Customers: You move money from your bank account into your GoVeloox wallet to fund deliveries.
  • Riders: You transfer money from your GoVeloox wallet into your bank account when you want to withdraw your earnings.

This is your regular bank balance that you can access outside the app.

 

  1. How They Work Together

Here’s how the flow works for both customers and riders:

  • Customers:
    Bank Account → Fund Wallet → Pay for Deliveries
  • Riders:
    Complete Deliveries → Earnings Credited to Wallet → Withdraw to Bank Account

This separation ensures deliveries are instant and cashless, without waiting for external bank confirmations.

 

  1. Why the Separation Matters

GoVeloox uses this system to make transactions faster, safer, and more transparent.

  • Speed: Wallet transactions are processed instantly inside the app.
  • Transparency: Every payment or earning is recorded with receipts.
  • Security: Funds in your wallet are separate from your personal bank account, reducing risk.
  • Convenience: Customers don’t have to worry about carrying cash, and riders don’t chase after payments.

 

  1. Common Misunderstandings
  • “I topped up my wallet but don’t see the money in my bank.”
    → Wallet top-ups stay inside the GoVeloox app until you withdraw them.
  • “I delivered an order but didn’t get paid in cash.”
    → Riders are paid digitally to their wallet, not directly in cash. You must transfer funds to your bank to cash out.
  • “Why can’t I pay directly from my bank?”
    → Wallet payments make sure deliveries are instant and don’t fail due to banking delays.

 

  1. Security and Transparency

GoVeloox ensures wallet and bank interactions are safe and reliable:

  • PIN-protected transactions.
  • Unique virtual account numbers for every customer.
  • Real-time balance updates after funding or withdrawal.

Complete transaction history available under Wallet → Transactions.

 What is an Order?

On GoVeloox, an order is simply a delivery request created by a customer (sender) inside the app. Each order contains key details like:

  • Pickup location
  • Drop-off address
  • Package description (size, type, or special instructions)
  • Estimated delivery fee

Once submitted, the order is sent to available riders nearby who can choose to accept it.

 

  1. How Customers Place Orders

Step 1: Create a Delivery Request

  • Open the GoVeloox app and tap New Delivery.
  • Enter the pickup and drop-off addresses.
  • Add package details and any instructions.

Step 2: Confirm and Pay

  • Review the estimated fee.
  • Payment is deducted automatically from your wallet.

Step 3: Rider Assignment

  • The system matches you with the nearest available rider.
  • You’ll see the rider’s name, vehicle details, and rating before the trip begins.

Step 4: Track Your Order

  • Follow the rider’s journey in real time on the app map.
  • Receive live updates for pickup and drop-off.

Step 5: Delivery Complete

  • Rider hands over the package at the destination.
  • Confirm receipt in the app and rate your experience.

 

  1. How Riders Handle Deliveries

Accepting Orders

  • Riders toggle Online to receive delivery requests.
  • Each new order shows pickup location, distance, and fee.
  • Riders choose which deliveries to accept.

Picking Up Packages

  • Navigate to the pickup point using in-app maps.
  • Confirm pickup with the customer, and in some cases, capture proof (delivery code).

Delivering Packages

  • Follow the navigation to the drop-off address.
  • Ensure proper handover to the recipient.

Completing the Order

  • Mark the delivery as complete in the app.
  • Earnings are instantly credited to the rider’s wallet.

 

  1. Order Tracking & Notifications
  • For Customers: Real-time GPS tracking, pickup/drop-off updates, and push notifications.
  • For Riders: In-app directions, customer contact details, and order status reminders.

 

  1. Order History & Records
  • Both customers and riders can view past deliveries under the Orders/Deliveries section in the app.
  • Each record includes:
    • Date and time
    • Pickup and drop-off points
    • Delivery fee/earnings
    • Rider or customer details
    • Receipt or proof of delivery

 

What is the GoVeloox Wallet?

The GoVeloox wallet is a digital account inside the app where funds are stored for smooth, cashless transactions. it is your secure in-app account that powers all payments on the platform

  • For Senders (Customers): It’s used to pay for deliveries. You fund your wallet by transferring money to your unique GoVeloox bank account or using supported payment options.
  • For Riders (Courier Partners): It’s where your earnings are tracked after completing deliveries. From here, payouts are sent to your linked bank account.

 

  1. How Customers Use the Wallet
  1. Fund Your Account
    • Each customer gets a unique GoVeloox virtual bank account.
    • Transfer money into it via bank transfer or other supported channels.
    • Once credited, the balance appears in your wallet.
  2. Pay for Deliveries
    • When you create a delivery request, the fee is automatically deducted from your wallet balance.
    • No need for cash exchanges. Everything is digital and instant.
  3. Receipts & Records
    • Every transaction generates a receipt inside the app.
    • You can view your full payment history anytime under “Wallet” or “Transactions.”

 

  1. How Riders Use the Wallet
  1. Earnings Credited
    • After completing a delivery, your earnings appear in your GoVeloox wallet.
    • You can monitor your balance and history in real-time.
  2. Withdrawals / Payouts
    • Payouts are processed instantly.
    • Funds are sent from your wallet to any bank choice.
  3. Earning History
    • Riders can track past deliveries, fees earned, and customer ratings directly from the wallet section.

 

  1. Security Features
  • Unique virtual bank account for every user.
  • PIN-protected transactions to prevent misuse.
  • Real-time receipts for transparency.
  • Separation of wallet and bank account funds, ensuring safety of transactions.

What is GoVeloox?

GoVeloox is a mobile-first delivery and dispatch app designed to make sending and receiving packages fast, safe, and stress-free. It connects senders (individuals or businesses) with nearby riders who can handle deliveries on demand. Think of it as the ride-hailing model but optimized for courier and last-mile delivery services.

 

 

  1. How Does GoVeloox Work?

For Senders (Customers)

  1. Download and Sign Up
    • Install the GoVeloox app from the Google Play Store or App Store.
    • Create an account with your phone number or email, then verify your details.
  2. Fund Your Account
    • Each user gets a unique GoVeloox virtual bank account.
    • Add money securely to your account balance through a bank transfer or other supported payment methods.
    • This balance is used to pay for deliveries, ensuring smooth, cashless transactions.
  3. Create a Delivery Request
    • Enter the pickup location and drop-off address.
    • Add package details such as size, type, and any special instructions.
    • Review the estimated delivery fee, with the option to negotiate directly with the rider.
  4. Get Matched with a Rider
    • The app automatically finds the nearest available rider.
    • You’ll see the rider’s profile, rating, and vehicle details before confirming.
  5. Track in Real Time
    • Once accepted, you can follow the rider’s journey on the map.
    • Pickup and delivery status updates are shown instantly in the app.
  6. Delivery Completed
    • The rider delivers the package at the destination.
    • You confirm receipt in the app and leave a rating or review.

 

For Riders (Courier Partners)

  1. Sign Up and Get Verified
    • Create an account and upload required documents such as ID, driver’s license, and proof of insurance.
    • Once approved, your rider account is activated.
  2. Go Online to Receive Jobs
    • Switch your status to “Online” when you’re ready to work.
    • Delivery requests appear with pickup location, distance, and estimated fee.
  3. Accept and Complete Deliveries
    • Review details and accept the jobs you want.
    • Use the in-app navigation to reach pickup and drop-off points.
  4. Provide Proof of Delivery
    • Confirm completion with a delivery code.
    • Mark the job as delivered in the app.
  5. Get Paid
    • Earnings are tracked automatically in the app.
    • Payouts are processed instantly
    • Riders can view their delivery history and ratings anytime.

 

  1. Key Features of GoVeloox
  • Account funding with a secure virtual bank account for cashless transactions.
  • Real-time delivery tracking for full transparency.
  • Flexible payment options, including wallet or bank transfer.
  • Negotiable delivery fees between sender and rider.
  • Verified riders for safety and trust.
  • Scalable solutions for businesses with multiple deliveries.
  • PIN-protected deliveries for extra security.

 

  1. Why Choose GoVeloox?

GoVeloox combines speed, safety, and reliability. Customers enjoy peace of mind knowing their deliveries are secure and transparent, while riders get a flexible way to earn with fair payouts.  it’s a delivery solution built for modern city lifestyle.

 

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