The GoVeloox Wallet payment system is designed to make deliveries secure, transparent, and seamless for both users and riders. This article explains how wallet payments work, when payment is required, how funds are handled, and when riders receive their earnings.
Understanding this process helps prevent delays, confusion, and payment-related issues during deliveries.
Overview of GoVeloox Wallet Payments
GoVeloox operates a wallet-based payment system. Customers fund their GoVeloox Wallet using their virtual account number and use the wallet to pay for deliveries.
Key feature: Payments made for deliveries are securely held and only released after successful delivery confirmation.
Step 1: Funding Your GoVeloox Wallet
Customers can fund their wallet by:
- Simply transferring money from their bank account to their GoVeloox Virtual Account Number
Step 2: When Payment Is Required
Payment is required before the rider proceeds with delivery.
Once a rider has been selected and is en route:
- The customer makes payment from their GoVeloox Wallet
- The payment is deducted immediately from the wallet balance
Important:
- The rider does not receive the money at this stage
- The payment is temporarily held by the GoVeloox system
- Customers always receive the Delivery PIN (OTP) after payment
Step 3: Why Payments Are Held
Holding payments ensures:
- Safe and verified delivery
- Protection for both customers and riders
- Confirmation that the package reaches the correct recipient
This system eliminates disputes and ensures accountability during deliveries.
Step 4: Delivery PIN (OTP) and Its Role
Once payment is made:
- A Delivery PIN (OTP) is generated
- The PIN is sent to both the customer and recipient’s phone number
Important PIN Rules:
- The PIN must not be shared with the rider before delivery
- The PIN should only be given to the rider after the package has been received
- If the recipient does not receive the PIN, the customer can share it directly
Step 5: Delivery Confirmation & Payment Release
After the rider delivers the package:
- The recipient provides the PIN to the rider
- The rider enters the PIN in the app
- The system verifies the PIN
Once verified:
- Delivery is marked as Completed
- Payment is immediately released to the rider’s wallet
Step 6: What Happens If Delivery Is Not Completed
- If the PIN is not entered, payment remains on hold
- Riders cannot receive payment without delivery confirmation
- Customers are protected from incomplete or failed deliveries
- For unresolved issues, customers can contact GoVeloox Customer Support for assistance
Important Payment Notes
- Customers must make payment before the rider proceeds with delivery
- Riders do not receive payment until delivery is confirmed with the PIN
- Payment must be made before the rider proceeds for delivery to limit issues relating to transfers after delivery has been made
- GoVeloox Customer Support will never ask for your PIN or password
- Always ensure recipient details are correct before confirming payment