📖 GoVeloox Payments and Wallet

What is the GoVeloox Wallet? The GoVeloox wallet is a digital account inside the app where funds are stored for smooth, cashless transactions. it is your secure in-app account that powers all payments on the platform
  • For Senders (Customers): It’s used to pay for deliveries. You fund your wallet by transferring money to your unique GoVeloox bank account or using supported payment options.
  • For Riders (Courier Partners): It’s where your earnings are tracked after completing deliveries. From here, payouts are sent to your linked bank account.
 
  1. How Customers Use the Wallet
  1. Fund Your Account
    • Each customer gets a unique GoVeloox virtual bank account.
    • Transfer money into it via bank transfer or other supported channels.
    • Once credited, the balance appears in your wallet.
  2. Pay for Deliveries
    • When you create a delivery request, the fee is automatically deducted from your wallet balance.
    • No need for cash exchanges. Everything is digital and instant.
  3. Receipts & Records
    • Every transaction generates a receipt inside the app.
    • You can view your full payment history anytime under “Wallet” or “Transactions.”
 
  1. How Riders Use the Wallet
  1. Earnings Credited
    • After completing a delivery, your earnings appear in your GoVeloox wallet.
    • You can monitor your balance and history in real-time.
  2. Withdrawals / Payouts
    • Payouts are processed instantly.
    • Funds are sent from your wallet to any bank choice.
  3. Earning History
    • Riders can track past deliveries, fees earned, and customer ratings directly from the wallet section.
 
  1. Security Features
  • Unique virtual bank account for every user.
  • PIN-protected transactions to prevent misuse.
  • Real-time receipts for transparency.
  • Separation of wallet and bank account funds, ensuring safety of transactions.

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